Security & Data Protection
Every year, hundreds of businesses rely on our expertise to manage hundreds of millions of phone calls in compliance with security requirements and current legislation in their countries.
Every year, hundreds of businesses rely on our expertise to manage hundreds of millions of phone calls in compliance with security requirements and current legislation in their countries.
Our platform offers specific features to ensure security and data privacy.
All the data stored on Dexem platform is encrypted under the most rigorous encryption process available in the industry (AES-256).
Our platform is using the highly recommanded secured HTTPS protocol to ensure data privacy and integrity when sent by users and received by servers.
Your data is replicated in several Data Centers to maximize availability. Some sensitive data (Call Detail Records, voice messages) is automatically erased after a period of time in accordance with legislation.
On our platform, you can also define user permissions, depending on the roles you want to give users for only viewing or editing data in your account.
Our platform allows you to define specific password policies for users to set appropriately secure passwords in their accounts (complexity, availability period).
Notre plateforme propose une méthode d'authentification unique, qui permet aux utilisateurs déjà connectés à votre système d'y accéder (Single sign-on).
When using the call recording feature, you are fully compliant with legislation, and you can configure a message to notify callers of recording.
At Dexem, our infrastructure is in accordance with current certification in force worldwide, in European Union (EU) and in France.
Dexem platform’s infrastructure is compliant with the Cloud Security Alliance (CSA) certification.
L'infrastructure de la plateforme Dexem est conforme à la norme de qualité au niveau mondial ISO 9001.
Dexem platform’s infrastructure is compliant with the ISO 27001 security management processes.
L'infrastructure de la plateforme Dexem est conforme aux controles spécifiques au Cloud ISO 27017.
Dexem platform’s infrastructure is compliant with personal data protection ISO 27018 regulation.
Dexem platform’s infrastructure is compliant with the SOC2® Type II (AICPA) security, availability and privacy report.
Dexem platform’s infrastructure is compliant with the French current regulation ASI HDS, for protection of personal data related to health.
Our teams are mobilized to design a secure, reliable and scalable infrastructure, adopt best practices for development and testing, and ensure the highest level of quality.
Our platform has an uptime above 99.99% during the 12 past months. Our Sales team can also share with you our Service-Level Agreement (SLA) engagements.
As a result of several years of development, our platform is built on a reliable infrastructure running more than 100 million calls every year. These calls are received and distributed in more than 50 countries across all the continents.
Our development methodology considers the “Security by Design” standards, and includes the OWASP recommendations. At Dexem, we have implemented a system to detect and correct security vulnerabilities continuously, before each new release.
We put high efforts in conceiving automatic non-regression testing procedures before each new release. We also run penetration tests on our platform at least once a year.
Get in touch with our experts to get more information about how we can help your business, with respect of your issues and policies related to security and data privacy.